In 2022, there were an impressive total of 168 million Amazon Prime subscribers. The standard annual subscription for this service costs 70 euros per year.
In 2022, there were no less than 168 million Amazon Prime subscribers. The standard annual subscription for this service costs 70 euros per year, and although this amount is halved for students, it brings considerable annual earnings for the online retail giant. In 2021 alone, Amazon reportedly earned $31.77 billion from its subscription-based services.
Being a Prime member offers a number of benefits, like unlimited access to select movies, TV shows, and original content on Prime Video, plus expedited shipping at no additional cost on select item orders.
This last feature is the main reason why many people who rely on Amazon for their purchases are Prime members. However, this does not mean that every order goes off without a hitch and items can sometimes be delayed from the originally scheduled delivery date.
That’s what Samantha Christopolis (@boujeenbudget) explains on TikTok. In a viral video that has racked up over 3 million views, Samantha claims that if a Prime member’s order arrives after the original delivery date, they may be eligible for a promotional discount or credit from the Prime member. retailer.
“OK, quick little announcement: if you’re paying for Prime and one of your orders arrives later than the expected delivery date, contact customer service, tell them you’re paying for Prime because of the fast delivery, and they’ll either give you a promo credit or some kind of discount on that order,” she says.
There are different forms of compensation one can receive from the online shopping giant, but it all starts with contacting customer service, as Samantha suggests. We give you the link because the page is not easy to find. Based on the experiences of previous customers, here is what one can receive: a full refund of the item and postage, an Amazon credit of 40 euros after several delays in delivery, an Amazon credit of 5 to 10 euros, a free month of Amazon Prime and a 30% refund of the order.
On Amazon’s “Contact Us” page (linked above), customers can select the problem order. If the item has already been delivered, they can click ‘Arrived too late’ which will allow them to request a return or replacement, or they can choose the ‘I need more help’ option to get started to discuss with a customer service representative. The customer can inform them of the problem they encountered with the delivery and potentially receive some form of compensation.
On TikTok, opinions on Prime are divided. Some reviewers have noticed that “Prime isn’t as efficient as it used to be” i.e. they don’t get their orders fast enough. Others say you can get free shipping without needing to pay for Prime every year: they only need to place orders that meet the minimum amount to qualify for free shipping. “I canceled my Prime subscription and still receive my items at the same time,” they wrote.
