A family met on Monday morning at the airport three hours before their plane was light, but still managed to be late for the plane.
Jack Gray had booked three airline tickets through the airline easyJet from Bristol Airport in the Uk to Paris. Together with his partner and five-year-old son to the family two days to Disneyland, and the whole was arranged as a surprise for his son.
But even if they already arrived to the airport 4.30 in the morning, then reaching the family not their aircraft at 7.30, because they were confused about the queue at the gate. It writes the media Bristol Live.
We waited on that fast-track passengers were boarding, for we had not seen, that the regular passengers standing in line behind a pillar. There was not the sign, says Jack Gray for Bristol Live.
Jack Gray tells us that they arrived at around 6.50 to the gate.
– We saw a large sign with the fast-track queue. Therefore, we thought that they took them first, says Jack Gray.
He and the family sat down and waited. It was announced that the gate closed at 7, but as there were still people in the fast track queue, thought the family that the flight crew was behind schedule with the boarding people. At 7.06 when everyone in the queue was gone, the family went up to the counter for boarding.
– When we went up to the counter, closed its doors. The woman at the counter said that we had come too late to the aircraft, says Jack Gray.
There was nothing at all to do, even though the doors had only just been closed. The family could, according to the staff did not come up with.
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Was offered very expensive tickets
the Family was completely devastated, and the son cried. But the family wanted to go on the trip. Therefore examined Jack Gray the opportunity to come up with another aircraft.
– A guy at the counter offered us tickets to a flight at 18.30 on the same evening to 330 pounds (2874 crowns). Since we have not accepted it, he said to us, that we could buy the tickets cheaper on their website. He helped us not, in any way, but he was yet the most helpful, because at least he told us the truth, says Jack Gray.
The 28-year-old mechanic instead ended up paying 244 pound (1951 dollars) for the new tickets, which he bought online via the easyjet website.
Jack Gray believes that he has the right to an abatement in the price, because it was due to poor signage, that he came too late for the plane. He also criticizes that the family was not called up on the system.
EasyJet: We did everything we could
A spokesperson from easyJet said for Bristol Live, to the airline staff did everything they could to get the family with. The carrier believes that the family has the right to compensation.
– We are sorry to hear that mr. Gray and his family came with their aircraft. Unfortunately, they arrived at the gate after it was closed, and all the passengers were boarded. We held the gate open longer than usual to get the passengers, who had not yet arrived. But the family did not come up in this time. When the family presented itself, did our team all what was possible to get them going to the plane, but unfortunately it was too late for them to come aboard. At this point tried our staff to help the hr. Gray and his family, alternative travel, says the spokesperson from easyJet to Bristol Live.
EasyJet also makes it clear that it is very important that passengers are punctual.
the Family Gray traveled off to Paris at 18: 30 the same day.
